BQMI personnel support the Program Protection Office, within the Office of the Chief Information Officer at NASA Glenn Research Center. BQMI’s areas of support include providing expertise to the Office and to the Center regarding application of the Federal Information Systems Management Act (FISMA). While all government systems must be covered by an IT Security Plan, it is not always apparent whether the Plan is appropriate or what might be the best way to approach compliance. BQMI personnel provide the expertise to help make those determinations in a secure but cost-effective manner.
Web and Application Development
Our web development ranges from static outreach design through dynamic, interactive technologies. BQMI professionals manage the entire WordPress content development and maintenance for websites. In addition, support of the NASA Environmental Tracking System (NETS) requires the use and integration of Oracle, jQuery, Adobe ColdFusion, iDashboard, SharePoint and Atlassian Service Desk.
Our front-end web developers use proven User Experience/User Interface (UX/UI) techniques to create visually stunning websites that are user friendly, search engine optimized (SEO), and responsive to a variety of screens and devices. They also offer a detailed website plan – that includes site architecture, content strategy, structure and organization plan, and digital marketing/social media integration.
BQMI performs both data and trending analysis in support of the Agency’s monthly safety metrics reporting and NASA’s Mishap Posture presented to management at the monthly Baseline Performance Review (BPR). Our staff provides support of the infrastructure that enables the NSC to collect, analyze, and disseminate knowledge for NASA’s SMA community and are ready to provide those same services to meet your needs.
End User Services
BQMI personnel provide help desk, customer service and end user support. They assist users with “how-to” questions and resolution to ongoing issues with Agency support. Our staff plan, organize and execute special projects in support of Agency and Center level initiatives. They provide reports and updates regarding individual and groups of problem tickets. They also create and update certain knowledge articles, intended to capture knowledge and enhance customer support. Personnel provide asset tracking and administrative management of identified equipment via an asset management database. Asset tracking and administration provides information regarding new systems, refreshed systems, and system moves, reassigns, and de-subscribes. This information can be used to provide administrative assistance for equipment refreshes, invoice assistance and other actions pertaining to the administration of computation, communications, and printer assets. BQMI implemented the Atlassian tool Service Desk to develop automated workflows for NASA’s travel system. Through these operations, BQMI personnel have identified hundreds of thousands of dollars in cost effective savings.
Superior Customer Service and Quality Innovation
BQMI Provides Managerial and Technical Services to Our Customers.